Terms & Conditions
COVID-19 – ADDITIONAL TERMS AND CONDITIONS
Maintaining the safety of clients is of the utmost importance. Therefore, until further notice –
Where sessions will take place –
* All in-person sessions will be undertaken outdoors where social distancing can take place.
Social distancing –
* During the consultation a distance of two metres will be maintained.
* A maximum of two family members may attend consultations held in public spaces. Consultations held in your own garden or other private area may be attended by more family members, if required.
* Please wash your hands before our session. Liz will always have hand sanitiser available also.
* If you are in a high-risk category and would like Liz to wear a mask during your consultation, please advise this in advance.
The training –
* As far as possible, Liz will give you clear instructions to guide you through the training steps without demonstrating with your dog.
* If this is not practical or difficulties are encountered Liz will use your dog to demonstrate techniques. She will call your dog to her and place her own lead onto your dog. This prevents sharing leads.
Illness –
* If you need to cancel within 2 calendar days of your appointment due to COVID-19 issues (i.e. self-isolation, illness) your session can be rearranged to a mutually convenient time.
* All other cancellation terms and conditions will still apply.
* If A Dog’s Choice Training Service needs to cancel your appointment due to COVID-19 issues your session will be rescheduled as soon as possible.
Client Repsonsibility
By working with A Dog’s Choice Training Services you agree to –
* fully engage with the process of working with your dog to the best of your ability and understand that any changes will involve commitment and consistency
* understand there is no ‘quick fix’ when working with behavioural issues
* not to use aversive tools (choke chains, anti-pull harnesses, spray collars, prong collars, e-collars, rattle cans, water sprays etc) while undertaking training
* be open and honest in providing information
* ask for clarification if anything which is explained in unclear
* have an open mind with regard to potential solutions, changes and strategies
Disclaimer
Owners are to understand that modifying behaviour poses a risk of injury. You are to ensure that necessary steps are taken at all times to prevent injury, including avoidance of situations that might trigger an aggressive behaviour. Owners agree to indemnify and hold unaccountable A Dog’s Choice Training Service against any and all losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog. Please note that A Dog’s Choice Training Service is insured for any legal liability.
Digital Media
Photographs, video or digital recordings are taken of dogs in training for, among other things, use in advertising by A Dog’s Choice Training Service. You (the client) acknowledge that all such images are the property of A Dog’s Choice Training Service upon giving written consent, without compensation, to use, reproduce, and alter the images, in print and electronic format (including the internet), either alone or in combination with other texts and graphics.
Privacy Policy
A Dog’s Choice Training Service is committed to ensuring the protection of personal information collected in the conduct of its business. The privacy policy is designed to inform clients and others who deal with A Dog’s Choice Training Service, about how we collect, hold, use and disclose personal information.
What is personal information and how do we collect it?
A Dog’s Choice Training Service collects personal information about clients to provide dog training services. The types of personal information collected may be contact details or may include further information to enable us to develop a training plan for your dog.
What we collect
We may collect the following information:
- Name
- Information including email address
- Demographic information such as postcode
- Other information relevant to supporting you while providing training services
What we do with the information we gather
We require the above information to understand your needs and provide you with a better service and for the following reasons:
- Internal record keeping.
- To improve our products and services.
- We may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website or Facebook group according to your interests.
Disclosure of personal information
A Dog’s Choice Training Service will not disclose, share, sell or rent any personal information we hold about you. without your consent or are required by law to do so. Where A Dog’s Choice Training Service have outsourced a function or activity. to an external service provider, we will only disclose personal information that the service provider needs to undertake that function or activity. We will require external service providers to enter into confidentiality agreements, prohibiting them from using or disclosing personal information, for any purpose other than to carry out the function or activity for which they are engaged.
The quality, accuracy and correction of personal information we hold
Protecting personal information is a priority and A Dog’s Choice Training Service will always consider security and confidentiality when handling personal information. It is important that the information we maintain and use is accurate, complete and up-to-date. If at any time your personal details change, please let us know so we can update our records.
Access to Personal Information
We respect your right to access personal information A Dog’s Choice Training Service hold about you. You may request details of personal information which we hold about you under the Privacy Act (1988). If you believe that any information we are holding on you is incorrect, please follow the contact details in the further information section.
Retention of Your Personal Data
A Dog’s Choice Training Services will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Data security
A Dog’s Choice Training Service is committed to ensuring that your information is secure and takes reasonable steps to protect all personal information we hold, from misuse and loss and from unauthorised access, modification or disclosure.
The security of Your Personal Data is important to A Dog’s Choice Training Services but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.
Changes to this Privacy Policy
A Dog’s Choice Training Services may update this Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
A Dog’s Choice Training Services will let You know via email and/or a prominent notice on Terms & Conditions & Privacy Policy page, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
As of 15th September 2023.
Further information
If you have any questions about our privacy policy or require more information concerning our privacy practices, please address your enquires to liz@adogschoice.com.au
